System Takeover

OvrC Pro Hubs have a System Takeover feature that “unclaims” equipment from another OvrC account. This allows you to add a customer’s previously claimed OvrC devices to your OvrC account when requested by a customer to provide continued service.

Note: Control4 customers must request to change their Smart Home Pro to take over a system installed by another integrator. Read the How to change a Smart Home Pro for more information.

Pro Tip: Carry an OVRC-300-PRO specifically for takeovers. Once the takeover is complete, select the device acting as the OvrC Pro agent in the Location to perform all tasks.

What transfers to the new integrator?

The new integrator receives the entire configuration and notes taken in the OvrC location as well as the customer.control4 account. They do not receive the notification settings, Linked Resources, or information about the previous integrator. This process also moves the revenue share from Connect and Assist to the new dealer after they perform a system takeover. Any applicable revenue share is moved to the new Dealer on Record in the second month following the system takeover.

Note: System Takeovers do not reset the username and password for individual devices. Use our Resets & Restores page or the product manuals for device reset instructions.

What does the original integrator see?

The customer's location remains in the original integrator's account, but the device list, configuration, and client services are no longer available. The Linked Resources remain with the original integrator. It is safe to delete Locations that have moved to another integrator's account.

How to move the devices to your OvrC account

Caution: Do not connect the OvrC Pro Hub to the network until you claim it on the Customer's Location to avoid the device being claimed by the previous Dealer of Record.

Note: If the Location has Luma cameras connected to the NVR's internal switch, transfer them to a PoE switch before the takeover. The NVR creates a subnet that the OvrC Pro agent cannot scan, so cameras connected to the NVR cannot be transferred.

  1. Create an OvrC Customer and Location.

  2. Go to the Devices tab click Add Device.

  3. Claim the OvrC Pro Hub in the new Location.

  4. Connect the OvrC Pro Hub to the network.

  5. Go to the OvrC Pro Hub's Device Details page > Pro Tools and click Begin System Takeover at the bottom of the page.

  6. An explanation of the System Takeover with a warning that the process cannot be undone pops up. You must type 'TAKEOVER" in this window before you can click Initate System Takeover.

  7. Select the Location(s) you want to transfer.

    Note: The customer Locations may be separated in case they uses separate integrators for their technology needs. Such as an audio integrator and a surveillance integrator.

  8. Allow the OvrC Pro agent to scan the network and claim the devices on the network.

After the process completes, you can remove the OvrC Pro Hub if another Pro Agent is part of the transfer or if Pro features aren't necessary for the location.

Note: Removing the OvrC Pro device revokes the ability to perform regular network scans, speed tests, and device monitoring.